Legal
Privacy Policy
The short version
- We collect what you type into our inquiry form so we can reply to you.
- We do not sell your personal information. There are no advertising pixels or ad-tracking cookies on this site.
- Our analytics (Vercel Web Analytics) use no cookies.
- Google reCAPTCHA loads only when you press “Send Inquiry”, to block spam.
- To see, correct or delete your data, email inquiries@monarcmediahq.com with the subject “Privacy Request”.
1. Who we are
Monarc Media (“Monarc,” “we,” “us”) is a UGC creator agency based in South Africa. Under South Africa’s Protection of Personal Information Act, 2013 (“POPIA”), Monarc Media is the responsible party for your personal information, and its Information Officer can be reached at the email below. This policy covers the website www.monarcmediahq.com (the “Site”) and inquiries you send us. Information handled during a paid engagement is also covered by the service agreement for that engagement.
2. Information we collect
Information you give us
- Inquiry form: name, email address, brand or company name and monthly ad-spend range (required, because we can’t reply without them), plus timeline and message (optional).
- Email and calls: anything you choose to share with us, such as your role and project details.
Please don’t send sensitive information (such as ID or bank account numbers) through the form or by email. We never collect payment card details on this Site.
Information from other sources
For business outreach, we may collect the name, job title and work email address of people at brands we think could use our services. These come from public sources, such as company websites and professional profiles, and from business-contact data tools.
Information collected automatically
- Server logs (Vercel, our host): technical data such as IP address, browser type, the page requested and the time, used to deliver and secure the Site.
- Vercel Web Analytics and Speed Insights: page views, referrers, general device, browser and country information, and page-load performance. No cookies are used.
- Google reCAPTCHA v3: loaded only when you press “Send Inquiry.” Google collects device, browser and interaction data, including your IP address, and may set cookies, to tell people from bots. Google’s Privacy Policy and Terms of Service apply.
3. How we use it
- To reply to inquiries, schedule calls and prepare proposals.
- To deliver and manage engagements you sign up for.
- To contact businesses about our services (see Emails from us).
- To protect the Site and form from spam and abuse, and to understand overall Site usage.
- To meet legal, tax and accounting obligations.
We process personal information only on a lawful ground under POPIA (section 11): to take steps toward or perform a contract with you, to pursue our legitimate business interests, to comply with the law, or with your consent. You can object to processing at any time.
4. Who we share it with
We use these service providers to run our business. We share only what each one needs:
| Provider | What they do | Data involved |
|---|---|---|
| Vercel Inc. | Website hosting and analytics | Server-log and analytics data |
| Formspree, Inc. | Delivers inquiry-form submissions to our inbox | Everything you enter in the form, IP address |
| Google LLC | reCAPTCHA spam protection (only when you submit the form). Google also uses this data under its own privacy policy. | Device and interaction data, IP address, cookies |
| Our email provider | Business email hosting | Emails between you and us |
| Calendly LLC | Call booking, if you choose to use it | What you enter on Calendly’s page, under Calendly’s own privacy policy |
We may also disclose information to our professional advisers, or where the law requires it. We do not sell personal information.
5. Cookies and browser storage
There are no advertising cookies, social-media pixels or cross-site trackers on this Site, and fonts and scripts are served from our own domain. This is everything that may be stored on your device:
| Name | Set by | Purpose | How long |
|---|---|---|---|
sp-bar-dismissed (session storage) | Monarc | Remembers that you closed the booking bar | Until you close the tab |
mm-return (session storage) | Monarc | Remembers where you were on the homepage, so you come back to the same spot after visiting another page on this site | Until you close the tab |
cs-return (session storage) | Monarc | Tells the homepage you're coming back from a case study | Until the next page load |
reCAPTCHA cookies (e.g. _GRECAPTCHA) | Spam and bot detection, only after you press “Send Inquiry” | Set by Google |
Do Not Track: the Site doesn’t change its behavior in response to browser “Do Not Track” signals. We don’t track you across other websites. Google may collect data across sites through reCAPTCHA after you submit the form.
6. How long we keep it
We keep personal information only as long as we need it for the purpose it was collected for. We keep client records (contracts and invoices) as long as tax and other laws require. We periodically delete old inquiries that didn’t lead to a project. You can ask us to delete your information sooner.
7. Security
We use reasonable technical and organisational measures to protect personal information, and access to it is restricted. No system is perfectly secure. If we believe your personal information has been accessed by an unauthorised person, we will notify you and the Information Regulator as POPIA (section 22) requires.
8. Your rights
Under POPIA you may ask us to tell you what personal information we hold about you and give you access to it. You may also ask us to correct or delete it, and object to our processing it, including for direct marketing. To make a request, email inquiries@monarcmediahq.com with the subject “Privacy Request”. We may ask you to confirm your identity. We will respond within a reasonable time, normally within 30 days. Access requests may also be made under South Africa’s Promotion of Access to Information Act, 2000 (PAIA).
If you’re unhappy with how we handle your information, you can complain to the Information Regulator (South Africa): Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 · POPIAComplaints@inforegulator.org.za. If you live elsewhere, you may also have rights under your local law, and we’ll honor requests in the same way.
9. Cross-border transfers
We are based in South Africa, but the providers listed above store and process data mainly in the United States. Sending us an inquiry therefore means your information is transferred outside South Africa, to providers that publish their own data-protection commitments, or because the transfer is needed to respond to you or carry out a contract with you, as POPIA (section 72) allows.
10. Emails from us
Sending an inquiry doesn’t sign you up for a newsletter. We use your email to continue the conversation you started. We may also email people at businesses we think could use our services. Every email we send identifies Monarc Media, and you can ask us to stop at any time by replying “unsubscribe”. We’ll stop promptly.
11. Other things you should know
- Children: the Site is for businesses and isn’t directed at children.
- Other websites: links to TikTok, Instagram, Calendly and creators’ websites lead to sites with their own privacy practices.
- Changes: if we update this policy, we’ll post the new version here with a new “Last updated” date.
12. Contact us
Monarc Media, South Africa · inquiries@monarcmediahq.com