Legal
Terms of Use
The short version
- This website describes our services. Every engagement is governed by a separate signed service agreement, and that agreement wins if anything here conflicts with it.
- Case studies and testimonials describe specific past projects. We don’t promise any particular views, sales or ad performance.
- Content on this site, including our creators’ work, is protected by copyright.
1. Using this site
These Terms of Use (“Terms”) apply to www.monarcmediahq.com (the “Site”), operated by Monarc Media (“Monarc,” “we,” “us”), a South African business. By using the Site you agree to these Terms and our Privacy Policy.
2. Our services and your agreement
The Site describes the UGC services we offer to businesses. Nothing on it is an offer that forms a contract. Engagements begin only when both parties sign a written service agreement (the “Service Agreement”). It sets out the scope, deliverables, timelines, payment, revisions, content ownership and usage rights. If anything on the Site, including our FAQ, conflicts with your Service Agreement, the Service Agreement controls. We may decline any project.
3. Pricing, cancellations and refunds
Any prices shown on the Site are starting prices. They may change and don’t include taxes. Your final price, payment terms and any refund, credit or cancellation terms are set out in your Service Agreement, which you sign before paying anything. If the South African Consumer Protection Act, 2008 applies to your business, nothing in our terms limits the rights it gives you. Nothing is sold or paid for on this Site.
4. Disclaimers
Results: case studies, performance figures and testimonials describe specific past engagements. Figures come from the platform analytics of the account where the content ran, at the time stated. They are not typical or average results. Performance depends on factors outside our control, such as your product, offer, audience, budget and platform algorithms. We do not guarantee any number of views, sales, return on ad spend or other result. Testimonials are from real clients, shared with their permission, and were not paid for.
Not professional advice: content on the Site is general information, not legal, financial or tax advice.
No affiliate links: we don’t earn commissions from links on this Site.
“As is”: the Site is provided as is and as available, without warranties of any kind, to the extent the law allows.
5. Intellectual property
The Site’s content, including text, design, logos, photos and videos, belongs to Monarc or is used with permission from its owners, including our creators and clients. You may view the Site and share links to it. You may not copy, republish or reuse its content, or our creators’ images or likenesses, without written permission. Client names and logos identify work we did for those clients and remain their trademarks. If you believe something on the Site infringes your copyright, email us with the page link and the details of your claim, and we’ll review it promptly.
6. Acceptable use
Don’t use the Site for anything unlawful, try to gain unauthorised access to it, test it for vulnerabilities without permission, send malware or spam through the form, or present our content or creators as your own. If you find a security issue, please report it via our security.txt contact.
7. Third-party links
The Site links to services we don’t control, such as TikTok, Instagram, Calendly and our creators’ websites. Their own terms and privacy policies apply.
8. Limitation of liability
To the extent the law allows, Monarc is not liable for indirect or consequential losses arising from your use of the Site. Our total liability for any claim about the Site is limited to US$100. This doesn’t limit liability that can’t lawfully be limited, or any rights you have under the South African Consumer Protection Act. Liability for paid services is governed by your Service Agreement.
9. Governing law
If you have a concern, please email us first so we can try to resolve it. These Terms are governed by the laws of the Republic of South Africa, and disputes about the Site will be decided by a competent South African court. Disputes about paid services are governed by your Service Agreement.
10. Changes
If we update these Terms, we’ll post the new version here with a new “Last updated” date.
11. Contact
Monarc Media, South Africa · inquiries@monarcmediahq.com